Privacy Notice

1. Identity of the Data Controller

Zynder (“the Company”), incorporated under the laws of Canada, is responsible for the processing of personal data collected through our website https://zynderlp.com/, our technology platform, and any digital medium related to the provision of intelligent logistics routing services, route optimization, and technological solutions for task assignment.

2. Regulatory Framework

We may process personal data in accordance with:

• The Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada,
• Applicable local data protection laws in the countries where our users reside or from where they access our services, and
• International privacy principles (transparency, consent, purpose limitation, proportionality, security, access, and accountability).

Where discrepancies between regulations exist, we apply the strictest measures reasonably possible to protect data subjects.

3. Personal Data We Collect

3.1. Identification and Contact Information

• First and last name
• Job title, company, or operational unit
• Phone number and email address
• Country and city
• Tax or billing information (only when required to provide the service)

3.2. Platform Access and Usage Data

• User credentials
• Activity logs
• Configurations, preferences, and operational parameters

3.3. Technical and Browsing Data

• IP address
• Browser type and operating system
• Device identifiers
• Cookies, tracking tags, and similar technologies

3.4. Operational and Logistics Data

Depending on the contracted service or requested demo:

• Origin and destination addresses
• Lists of orders, tasks, and/or assignments
• Routes, estimated times, distances, and operational metrics
• Vehicle or fleet information
• Operator or assigned personnel information (as provided by the client)

We do not request or process sensitive personal data unless such information is accidentally included by the client in operational files; in such cases, enhanced security measures will be applied.

4. Purposes of Data Processing

4.1. Primary Purposes

(necessary for the service and commercial relationship)

• Provide access to our intelligent logistics routing platform
• Generate optimization algorithms, data analyses, and route proposals
• Manage information requests, demos, contracting, and support
• Administer accounts, permissions, authentication, and security
• Issue quotations, invoices, and operational documentation
• Comply with legal and contractual obligations

4.2. Secondary Purposes

• Improve user experience and platform performance
• Produce statistical analyses and non-identifiable aggregated reports
• Commercial communications, promotions, webinar invitations, or service updates
• Service quality and satisfaction assessments

Users may request exclusion from these secondary purposes by writing to contact@zynderlp.com.

5. Data Transfers and Disclosure

5.1. Necessary Transfers

We may share data with:

• Technology service providers (hosting, cloud, security, data analytics)
• Operational business partners necessary for service delivery
• Regulatory authorities when a legal obligation applies
• Affiliates or related entities that collaborate in service provision

These transfers are carried out under contracts that comply with applicable law and international data protection standards.

5.2. International Transfers

Due to the nature of our services, information may be processed or stored on servers located in Canada, the United States, or other countries.

When transferring data outside the user’s country, we implement:

• Standard contractual clauses
• Security controls equivalent to or exceeding Canadian standards
• Purpose limitation and role-based access controls

5.3. Transfers Requiring Explicit Consent

• Joint marketing programs
• Optional external integrations requested by the client

6. Security Measures

• Encryption of data in transit and at rest
• Strengthened authentication and role-based access control
• Continuous infrastructure monitoring
• Firewalls and intrusion prevention tools
• Internal and external audits
• Backup and business continuity protocols

7. Data Subject Rights (access, correction, withdrawal, and complaints)

In accordance with PIPEDA and other applicable laws, you may exercise the following rights:

• Access your personal data
• Correct inaccurate information
• Withdraw or delete data when applicable
• Request restriction of processing
• Revoke consent
• Request information regarding data transfers
• Submit privacy-related complaints

To exercise these rights:
privacy@zynderlp.com
Response time: up to 30 days, unless an extension is permitted by law.

8. Use of Cookies and Similar Technologies

We use cookies to:

• Authenticate users
• Maintain active sessions
• Remember preferences
• Analyze site performance
• Support statistical and marketing purposes

Users may manage their cookie preferences through their browser or through our Cookie Preferences Center available on the site.

9. Data Retention Period

We retain data only for the time necessary to:

• Fulfill the purposes described above
• Comply with legal or regulatory obligations
• Maintain reasonable operational records

Afterwards, the data will be securely deleted or anonymized.

10. Changes to This Privacy Notice

We may update this Notice to reflect regulatory changes or service modifications. Updates will be available at https://zynderlp.com/, indicating the revision date. If changes affect non-essential purposes, users will be notified in advance when applicable.

11. Acceptance

By using our website, requesting a service, or interacting with our platform, you acknowledge that you have read this Notice and consent to the processing of your data as described herein.